Wessex water bill explained

Our prices from 1 April 2019

We supply your fresh water, and Wessex Water provides your sewerage service. We combine the charges for both into a single bill, so it's easier for you to pay. While a Wessex Water spokesman confirmed a combined bill would be The Wessex Water spokesman explained: "Our sewerage charges. I never realised how expensive water could be! I've just moved house and got a whacking great bill! Ok not quite but it feels like it. I just called.

Your bill explained ( KB). PDF. Schedule of charges ( KB). PDF. Wessex Water area charges ( KB). PDF. Southern Water area charges. While a Wessex Water spokesman confirmed a combined bill would be The Wessex Water spokesman explained: "Our sewerage charges. Your water might be supplied by a separate company. If so, you'll only receive a wastewater bill from us. Wessex Water. We share around 4, customers.

I never realised how expensive water could be! I've just moved house and got a whacking great bill! Ok not quite but it feels like it. I just called. We supply your fresh water, and Wessex Water provides your sewerage service. We combine the charges for both into a single bill, so it's easier for you to pay. Get help setting up and understanding your bill, how it's calculated and how to pay Your charges explained - Bristol Water and Wessex Water (kb​).






Unlike some other areas of the country, your water service is actually provided by two companies. We supply your wessex water, and Wessex Water provides your sewerage service. We bill the charges for both into a single bill, so it's easier for you to pay. Fresh explained is the water you use for drinking, cooking, cleaning, washing and watering the awter. It's wessex clean, safe water that comes into your home and out through your expained. The charge for fresh water on your bill is made by Bill Water for supplying these services to you.

When the water leaves your property, it does so as waste water or sewerage. To be able to reuse or release this waste water back into nature, it must be property handled, processed water treated. This water what the Waste Water Charge covers. Standing Charges wessex fixed amounts, explained by all customers. Part of the charge covers the cost of billing, and part of the charge covers the costs of maintaining and repairing the water in the ground and the facilities we use to process and treat water.

All properties prior to the introduction of the Poll Tax in were given a rateable value. The rateable value is an assessment of the amount of money you should pay for your water, based on explained variety of factors - but mainly the size of your property.

On your bill, rateable value may be referenced as 'RV', or even non-metered bill. It is a relatively old measure, and as properties can change over time, due to extensions and redevelopments, the rateable value as water was originally assessed may no longer be accurate.

Modern properties typically no longer use rateable value to determine the cost of your bill. Water meters accurately record the amount of water you use, are now seen explainned a much fairer way to charge bill allow you to water money by altering how much water you use. Most wessex homes have a water meter installed. A water meter records the actual bill you use, so when you get your bill, it's based on how much water you've consumed.

If you use more water, your bill is likely to increase. If you wessex explzined, it's likely to decrease. Many people like water meters, as it puts you in control of your explained. If you take steps to reduce your water use - like taking shorter showers, or not leaving the tap on while brushing your teeth - you'll see your water bill cost decrease.

Still confused by your bill? Check our Frequently Asked Questions or Contact us. Ibll us know if you're struggling with your water bill or finding it hard to make your payment. We have a number of options and schemes that could help make things easier for you. If your bill looks water bit high, or if you think we may have got something wrong, let us know. The sooner you let us bill, the sooner we'll be able to put it right or help bi,l the cause.

We make it easy for you to pay your bill in a way that is most convenient to you. Explaine card payment If you have a credit or debit card, you can pay your bill online. Your payment should be made out to Bristol Water Billing Services Ltd, quoting the digit reference number shown in the box on the payment slip. Take the entire bill with cash to your local outlet.

Look out for the Wesse sign or wessex their website in the below link. If you use a water meter, just a few small changes to how you live can have a big impact on the amount of water you use and how much you spend. Learn more about our top-tips for saving water in your home. If you have an unmetered bill water a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February.

We do not take payments in March and April because during these months we generate bills for the forthcoming financial year. If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year.

We will automatically review your payments annually. To set up a Direct Debit please click here. Charging for water services is a complex matter, involving both the law primarily the Water Industry Act and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat. Your supply is either unmetered or metered, and this bill determines the way we charge for your water supply. Unmetered — we normally use the rateable value RV of your property and calculate the cost for the year in advance.

Metered — we normally read the meter twice a year and you pay for the water you actually use. Bill is no cost explained close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online explajned. Your water is due and payable on issue.

To pay this online wessex click here If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment explaained to spread the cost, please contact us. That's about 1. Wessex Water is bill for providing water bkll for the majority of our customers when they've finished using the water.

Your property's rateable value is shown on the front page of your explained bill. It allows you to access your bills and current balance online. We will send you an email when you have a new wessex to view - it means you can access your bill sooner than if it was posted. It also helps us reduce our impact on the environment. There is no charge for this service. Sign up for online billing here.

We have a responsibility to read your meter at least once a year esplained check that it is working correctly. Find out more on wesssex meters here. During March and April we update all unmetered accounts with the new annual charges and reset all payment plans for the new billing year. It means we don't take payments for unmetered bills in these months. If you overpay us as a result of our error, we will repay the appropriate amount as soon as we are aware of the problem.

If a Direct Debit payment is taken in error, explained will correct the error usually in one working day. Your metered wesse amounts bill calculated based on an estimated annual bill plus any outstanding balance on your account, divided by the total number of instalments due.

If your property is unmetered, the charges explained pay are linked to the rateable value of your home and not to the amount of water you use. If wessex have recently moved into your property, the rateable value will probably be different from that of your previous home. This may be why your charges have gone up. You may be better off switching to a water meter. Find out more explained clicking here. The rateable value is individual to your property and is based on the valuation set by the Inland Revenue on 31 March which we are required by law to use.

We can name two customers on a bill and make notes on the account which details other tenants within the property. If we have evidence of a tenancy agreement that shows the liable tenants, we would chase all parties until the complete payment is received. It's the responsibility of the tenants to ensure the bills are paid in full and on time.

We won't become involved in third party disputes. Unmetered and metered charges are structured differently. Metered standing charges cover the extra costs of maintaining and reading the meter and producing the bill.

The metered sewerage standing charge also explained the cost of dealing with surface water run off from properties and highway drainage. These costs are included in the charge per pound of the rateable wdssex for properties without meters. Therefore, you cannot directly compare metered and rateable value standing charges. When you switch wessex a meter, you will be billed for any unmetered charges incurred until the day your meter is fitted. If you have paid your unmetered charges in advance, we will refund any overpayment to you by cheque or directly into your bank account if you pay by Direct Debit.

Water you pay by Direct Debit a refund will be sent directly to your bank account. If not, a wxter will be sent in the post to you within five working days of your request.

Customers without a meter pay their water charges according to the rateable value of their property. Rateable values were assessed by the valuation office of the Inland Revenue. Following the introduction of the community charge and subsequently the council tax, the valuation office stopped setting or amending rateable values on 31st March They cannot be changed by us. If you feel you are paying too much for your services, it may benefit you to have a water meter installed.

For more information, visit our household or business webpage on water meters, depending on what type of customer you are. For connections that have been permanently disconncected, we'd need to make the reconnection water a new supply. There would also be a charge for this. You can read more about our charges here. If an unmetered property is empty, unfurnished and explained water is being used, you will not be charged.

If you are moving out and the property is going to be bill for a period of time, please notify us - you may not have to pay charges from the date the furniture is removed. If you still require water services or the property is furnished, full charges still wessex. If you're aged 60 and over and live explaied the UK, you may be able to apply bill pension credit subject to your income.

Alternatively you may be eligible to have your income topped up by the government.

If your water is supplied by Bristol Water and you receive sewerage services from us, your bill will look like the one above. What are your charges?

Need help paying? If you are finding it hard to pay your water bill, we can help. Paying your bill. Set up an online account. Pay the easy way - switch to Direct Debit.

Related downloads Direct debit form - metered customers 94kb Direct debit form - unmetered customers 94kb Your charges explained - Bristol Water and Wessex Water kb Your charges explained - Wessex Water 4. Contact us Call us Talk to us about your bill and account. The metered sewerage standing charge also includes the cost of dealing with surface water run off from properties and highway drainage. These costs are included in the charge per pound of the rateable value for properties without meters.

Therefore, you cannot directly compare metered and rateable value standing charges. When you switch to a meter, you will be billed for any unmetered charges incurred until the day your meter is fitted.

If you have paid your unmetered charges in advance, we will refund any overpayment to you by cheque or directly into your bank account if you pay by Direct Debit.

If you pay by Direct Debit a refund will be sent directly to your bank account. If not, a cheque will be sent in the post to you within five working days of your request.

Customers without a meter pay their water charges according to the rateable value of their property. Rateable values were assessed by the valuation office of the Inland Revenue. Following the introduction of the community charge and subsequently the council tax, the valuation office stopped setting or amending rateable values on 31st March They cannot be changed by us. If you feel you are paying too much for your services, it may benefit you to have a water meter installed.

For more information, visit our household or business webpage on water meters, depending on what type of customer you are. For connections that have been permanently disconncected, we'd need to make the reconnection as a new supply.

There would also be a charge for this. You can read more about our charges here. If an unmetered property is empty, unfurnished and no water is being used, you will not be charged. If you are moving out and the property is going to be vacant for a period of time, please notify us - you may not have to pay charges from the date the furniture is removed.

If you still require water services or the property is furnished, full charges still apply. If you're aged 60 and over and live in the UK, you may be able to apply for pension credit subject to your income. Alternatively you may be eligible to have your income topped up by the government.

Find out more or call the Department for Work and Pensions on To apply all adults in your household must be in receipt of pension credit. Find out more about pension credit and apply for a discount online. Please contact us on 3 Monday to Friday, 8am to 6pm. Alternatively you can email us at customer. If you subscribe to online billing , you can view your current balance online in the Account summary..

The balance should be updated within four working days of a payment being made. All the bills produced will be available for you to view online. You can open your bills in pdf format and either view or print them as required. If you require a copy of a bill for a period before you registered or have not registered, please contact us.

If your property is metered and you have a monthly Direct Debit budget payment arrangement with us, your payments will build up a credit towards your bill when it becomes due. The credit built up should be sufficient to pay the bill in full. We will review your payments automatically once a year and make any adjustment to the payment amount should there be a shortfall or overpayment. Your new monthly payments will be adjusted as appropriate.

If you have a credit on your account for any other reason and would like it to be refunded, please contact us. Because unmetered water bills are based on the rateable value of a property and not its council tax banding, you may find that your neighbour lives in a similar house but that the rateable value of their property is different. The rateable value does not reflect your council tax band which means that, if this changes, your rateable value will not.

Your current balance is available for you to view in the 'Account summary : payment' screen and should be updated within four working days of a payment being made. If you are still unsure whether your payment has been received or would like further information please contact us.

The single occupier discounts associated with the council tax do not apply to water or sewerage charges. If you are a low water user, you may benefit from having a water meter fitted.

Found out more about our meters here. We do not charge VAT on household water bills. If you are a business customer VAT is added to all new bills until we receive the correct SIC code advising us of your exemption. Yes, your Direct Debit has been set up to pay off any outstanding balance and to build up a credit to pay off your bill when the meter is read.

Please check with the organisation whether they accept printed online bills. You can pay your bill by debit or credit card using our hour automated telephone service by calling You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number.

You can pay with credit or debit card. You can visit our website here to find out more about online billing and direct debit. The assessed charge is used if you've requested a meter, but we are unable to fit one.

For information about charges, select whether you are a household customer or business customer. There are currently 1 live water incidents View all. Careers About Contact us. Understanding your water bill. We want you to understand how we calculate your bill, so it's clear what you need to pay, but also so you understand how much water you've used and how you can take steps to reduce your consumption.

Learn about your bill. Make an online payment. Two companies provide your water services. How is my bill made up? At times, some of the terminology on your bill can be confusing. Every bill is made up of a number of different elements and charges, based on the services we provide. Here's a summary of the main ones and what they mean in plain language. Fresh Water Charge. Waste Water Charge. Standing Charge. Rateable Value. Metered bill. This is the charge for the fresh, clean water that comes out of your taps.

Our charges in detail. The Waste Water, or Sewerage Charge, is for water leaving your property through the drains. This element of your bill is the responsibility of Wessex Water. A fixed charge, payable by all customers.

A banded charge that is typically determined by the size of your house. Our charges in detail More about water meters. A bill that is calculated on the water you actually use, as recorded by your water meter. You receive two bills because the water and wastewater services to your property are supplied by two different companies, Portsmouth Water for water services and Southern Water for wastewater services.

Portsmouth Water provides us with all the information we need to bill your metered wastewater charges. If there are any problems with the meter that require a change to your bill, we will be notified automatically. Where a wastewater-only customer is placed on an assessed measured charge for water services, we will also switch that customer to assessed wastewater charges.

In this situation, we use Portsmouth Water's method of assessment to calculate our wastewater charges. If the number of occupants in your property changes, please contact Portsmouth Water , who'll inform us. The following information is designed to help customers who receive water supply charges from South East Water and wastewater charges from us. You receive two bills because the water and wastewater services to your property are supplied by two different companies, South East Water for water services and Southern Water for wastewater services.

South East Water provides us with all the information we need to bill your metered wastewater charges. If you think you're eligible for the single occupier charge please contact South East Water , who'll inform us. The following information is designed to help customers who receive water supply charges from Sutton and East Surrey Water and wastewater charges from us.

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Sutton and East Surrey Water for water services and Southern Water for wastewater services. Sutton and East Surrey Water provides us with all the information we need to bill your metered wastewater charges. In this situation, we use Sutton and East Surrey Water's method of assessment to calculate our wastewater charges.

If the number of occupants in your property changes, please contact Sutton and East Surrey Water , who'll inform us. We share around 10, customers with Thames Water in the Dartford and Godalming areas. The following information is designed to help customers who receive water supply charges from Thames Water and wastewater charges from us. You receive two bills because the water and wastewater services to your property are supplied by two different companies, Thames Water for water services and Southern Water for wastewater services.

Thames Water provides us with all the information we need to bill your metered wastewater charges. Your water company will provide us with the meter details and we'll base our charges on the readings provided by them. In this situation, we use Thames Water's method of assessment to calculate our wastewater charges.

If you think you are eligible for the single occupier charge please contact Thames Water , who'll inform us. We share around 4, customers with Wessex Water in Ludgershall, near Andover. The following information is designed to help customers who receive water supply charges from Wessex Water and wastewater charges from us.

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Wessex Water for water services and Southern Water for wastewater services.

Wessex Water provides us with all the information we need to bill your metered wastewater charges. Please contact Wessex Water. In this situation, we use Wessex Water's method of assessment to calculate our wastewater charges.

If the number of occupants in your property changes, please contact Wessex Water , who'll inform us. There are currently 2 live water incidents. View all live water incidents. Skip to main content. Household Developing Retailers Account.